Broadcast Date: November 27th, 2023
In this episode of InsideAnalysis, host Eric Kavanagh explores the evolving landscape of customer experience (CX) and the role of AI-driven automation in enhancing it. Featuring insights from Dan Bodner, CEO of Verint, and Andy Roberts from Sabio Group, the discussion delves into how AI-powered bots are transforming call centers, optimizing agent workflows, and improving service quality.
The episode highlights how organizations can leverage automation to deliver superior CX while maintaining budgets, ensuring real-time support, and driving customer loyalty. Tune in to discover how AI and cloud technology are shaping the future of customer interactions.
Guests:
Dan Bodner
CEO of Verint Systems
Andy Roberts
CEO of Sabio