Original Broadcast Date: July 5th, 2021
Did you have a good experience? Or a bad one? The answer to that question will likely determine whether or not you return to that merchant. These days, brand loyalty can dissove in a moment. That’s partly due to countless new enterprises coming onto the scene, each with their own data-driven business architecture. How can you optimize your chances? Check out this episode of InsideAnalysis to find out!
Celia Fleischaker (CMO), Verint
Jaime Meritt (VP), Verint